Policy Formation Date: 09/01/08

We respect your privacy

• Boat O’Craigo respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
• “Personal information” is information we hold which is identifiable as being about you.

1. Collection of Personal Information

• Boat O’Craigo will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
• You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
• Additionally, we may also collect any other information you provide while interacting with us.

1. How we collect your personal information

• Boat O’Craigo collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

1. Use of personal information

• Boat O’Craigo may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
• Boat O’Craigo may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

1. Disclosure of your personal information

• We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
• We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
• We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Boat O’Craigo, boatocraigo.com.au, its customers or third parties.
• Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
• If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
• By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

1. Security of your personal information

   • Boat O’Craigo is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
   • The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

3. Access to your personal information

• You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@boatocraigo.com.au
• We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Complaints about Privacy

• If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 458 Maroondah Hwy, Healesville VIC 3777. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

1. Changes to the Privacy Policy

• Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

1. Website

• When you come to our website (boatocraigo.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Cookies

• We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

Third-Party Sites

• Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Boat O’Craigo is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

Minors

• The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Terms and Conditions

These terms and conditions relate to and govern the Boat O’Craigo (ABN: 57106219792) website. Please read this and the Privacy policy before using the website. By using the website, you are accepting and agreeing to these terms and conditions.

The Boat O’Craigo (ABN: 57106219792) NAME (“we”, “us”, “our” or “Boat O’Craigo (ABN: 57106219792)) reserve the right to change these terms and conditions at anytime without notice. 

• Our online store operates under Boat O’Craigo ABN: 57106219792

• Victoria Liquor License: 32809777
• Victoria Liquor Control Reform Act 1998: It is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $17,000) and for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $700).

Orders

• All orders including those taken over the phone will be accepted at Boat O’Craigo at sole discretion.
• You will receive a Customer Order number specific to your purchase, signifying Boat O’Craigo acceptance of the order.
• Vintages and prices can be subject to change at short notice, but any change will be clearly communicated prior to order processing. Bottle shots used to advertise products may show different vintages to those that are currently available. If you’re unsure about a product, please email us prior to purchasing.

Price and Payment

• All orders are priced in Australian Dollars and include GST.
• All prices quoted on the website exclude postage and handling costs. You will be charged extra for postage and handling. You will be notified of these extra costs at the time you place your order.
• Prices quoted on the website are subject to change at our sole discretion without notice.
• When you place an order on the website, you authorise Boat O’Craigo to deduct payments from the credit card you provide.
• You must be the authorised credit card holder or be authorised by the credit card holder in order to have payment details processed.
• Boat O’Craigo can refuse to authorise and process an order with absolute discretion when deemed necessary. Boat O’Craigo may request credit, anti-fraud and identity checks if deemed necessary.
• Boat O’Craigo uses a PCI compliant payment provider to offer secure payment to protect you in accordance with industry practice.

Discount and Promotions

• Free Shipping is applied for 12 bottle purchases to metro Melbourne, Sydney, Brisbane and Adelaide.
• All promotions are automatically applied at cart.

Cancellation of Orders

• All orders are subject to stock availability. We will promptly refund the full purchase price of an order to you should the requested merchandise become unavailable.

Boat O’Craigo reserves the right to cancel any order, at which time we will immediately notify the customer of this action by email or phone using the details provided. We will provide a refund using the original payment method.

1. Returns

• Our Returns Policy is in accordance with Australia Consumer Law and provides you with additional benefits in addition to those rights, because your satisfaction is important to us.
• Your rights under the Australian Consumer Law:
• ‘Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.’ 
• Please note that once your order has been accepted & dispatched by Boat O’Craigo , we will not accept change of mind returns or exchanges on merchandise.
• In the event that your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will cheerfully refund your money or exchange the product upon presentation of your proof of purchase and at least ¾ remaining of the original faulty bottle. Please contact Boat O’Craigo info@boatocraigo.com.au for arrangements to be made.
• Delivery charges will be reimbursed to you if Boat O’Craigo ) are at fault i.e. faulty product, incorrect product delivered, or products damaged in transit. In all other instances including change of mind the delivery charge will not be reimbursed.

1. Dispatch & Delivery of Orders

• Boat O’Craigo aims to dispatch all orders received within 24 hours. Orders received on weekends & public holidays will be dispatched the next business day.
• During promotional periods there may be a delay in dispatching your order, however, Boat O’Craigo will take every measure to ensure the prompt dispatch and delivery of your order.
• Boat O’Craigo uses reputable postage services (in most cases Australia Post) to transport your order to the delivery address selected by you.
• Boat O’Craigo requires all parcels to be signed for on delivery; the supply of liquor may only be accepted and signed for by persons 18 years and older.
• Boat O’Craigo makes every effort to pack all parcels securely, however, due to the fragile nature of the merchandise if you do receive a damaged parcel please notify Boat O’Craigo via email: info@boatocraigo.com.au immediately so that arrangements can be made.
• Given the nature of Boat O’Craigo merchandise, orders will not be sent in exceptionally hot weather. If there are any foreseen delays you will be notified promptly.
• In the instance that you provide an incorrect delivery address, Boat O’Craigo will not be responsible for any loss or damage suffered if your order is delivered to the address that you have supplied.
• Please note that all delivery and shipping fees are non-refundable unless a Product fails to comply with the Australia Consumer Law consumer guarantee provisions.
• For deliveries to South Australia: as per the South Australian Liquor Licensing Legislation 2019 amendments, you agree that the recipient of the delivery is required to sign a declaration confirming their name and that they are aged 18 years and over. If the recipient looks under 25, they will be required to provide proof of age identification (photographic ID and date of birth), which will be recorded and held for a minimum of 12 months. If the recipient nominates an alternative person to collect the delivery, their details will be kept as a signed declaration.

1. Copyright and Intellectual Property

The website, its content, layout and design including but not limited to logo, photographs, code, data and graphics may only be used for personal reference and may not be copied, reproduced or stored without the written consent of Boat O’Craigo.